Feedback & Grievance – IT Prime TV

FEEDBACK & GRIEVANCE POLICY

Effective Date: May 24, 2026 | Last Updated: May 24, 2026

Compliant with IT (Intermediary Guidelines & Digital Media Ethics Code) Rules, 2021

At ITPRIMETV.COM, we believe every voice matters. Whether you are a viewer, subscriber, advertiser, content contributor,
or member of the public — your feedback shapes the quality and integrity of our platform.
We are committed to listening, responding, and continuously improving.

This Feedback & Grievance Policy outlines the different channels available to you, the types of submissions we handle, the information required, and the timelines within which you can expect a response. All submissions are handled with confidentiality, fairness, and in compliance with applicable Indian laws — including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

1. Our Commitment to You

ITPRIMETV.COM is committed to:

Treating every piece of feedback and every grievance with equal seriousness and respect.
Acknowledging all submissions within 24 hours of receipt.
Resolving complaints within the timelines specified in this Policy.
Providing a clear, reasoned, and transparent response to every grievance.
Protecting the confidentiality of your personal information throughout the process.
Taking corrective action wherever our content, platform, or team has fallen short of our standards.
Not penalizing, retaliating against, or disadvantaging any user for submitting a genuine complaint.

Your submissions help us maintain editorial integrity, improve our platform, and uphold the trust placed in us by India’s technology community and our global audience.

2. Types of Submissions We Handle

We accept the following categories of feedback and grievances:

2.1 General Feedback & Suggestions

We welcome constructive feedback about any aspect of ITPRIMETV.COM — including content quality, production values, topic coverage, website usability, streaming experience, accessibility, or overall user experience. Suggestions for new content areas, formats, features, or improvements are also warmly received.

2.2 Editorial Complaints & Content Concerns

If you believe that content published or broadcast on ITPRIMETV.COM is inaccurate, misleading, defamatory, unfair, biased, or in violation of our editorial standards, you may file a formal editorial complaint. This includes:

• Factual errors or inaccuracies in news articles, videos, or live broadcasts.
• Misleading headlines, descriptions, or thumbnails.
• Content that presents opinion as established fact without appropriate labeling.
• Coverage that you believe is one-sided, prejudicial, or unfair to a named individual or organization.
• Content that should carry a correction, clarification, or retraction.

2.3 Privacy & Data Protection Complaints

If you believe that ITPRIMETV.COM has collected, processed, stored, or shared your personal data in a manner inconsistent with our Privacy Policy or applicable law — including the Digital Personal Data Protection Act, 2023 — you may raise a data protection complaint. This includes requests to:

• Access personal data we hold about you.
• Correct or update inaccurate personal data.
• Delete or restrict processing of your personal data.
• Withdraw previously given consent.
• Object to targeted advertising or data profiling

2.4 Copyright & Intellectual Property Complaints

If you believe that content on ITPRIMETV.COM infringes your copyright, trademark, or other intellectual property rights, you may submit a formal takedown or IP complaint. Please refer to Section 6 of this Policy for the specific information required for IP complaints.

2.5 Advertising & Sponsored Content Complaints

If you believe that an advertisement, sponsored segment, or commercial content on ITPRIMETV.COM is misleading, offensive, fraudulent, or in violation of applicable advertising standards or the Consumer Protection Act, 2019, you may raise an advertising complaint.

2.6 Technical & Streaming Complaints

Complaints about technical issues including streaming failures, buffering, playback errors, website downtime, login issues, broken links, accessibility barriers, or application bugs may be submitted to our Technical Support team.

2.7 Subscription & Billing Disputes

If you have a dispute relating to subscription charges, failed payments, unauthorized billing, refund requests, or account access issues, you may contact our Billing team.

2.8 Job Listing Complaints (IT Prime Jobs)

If you encounter a fraudulent, misleading, or inappropriate job listing on IT Prime Jobs (itprimejobs.com), or if you have been asked for payment in exchange for employment referral, please report it immediately.

2.9 Harassment & Conduct Complaints

If another user has engaged in harassment, abusive behavior, impersonation, or any other conduct that violates our community standards through interactive features such as comments, forums, or live chat, you may report it to our Grievance Desk.

3. How to Submit Your Feedback or Grievance

3.1 Required Information for All Submissions

To enable us to process your submission promptly and efficiently, please include all of the following in your email:

1. Your Full Legal Name — as it should appear in our records.
2. Your Postal Address — complete mailing address including PIN code.
3. Your Phone Number — a direct number at which we may reach you if needed.
4. Your Email Address — the address to which we should send our acknowledgement and response.
5. Subject of the Submission — a brief, clear subject line (e.g. ‘Editorial Complaint — Article dated May 10, 2026’ or ‘Feedback — Streaming Quality’).
6. Type of Submission — specify whether this is feedback, a complaint, a data request, an IP notice, or another category.
7. Description — a detailed, factual account of the issue or feedback, including what happened, when it happened, and why you believe it is a concern.
8. Link / URL — the direct URL of the content, page, video, or listing in question (where applicable).
9. Supporting Evidence — attach any screenshots, documents, recordings, or other evidence relevant to your submission (PDF, JPEG, or PNG preferred; maximum 10 MB per attachment).

Submissions that do not include your full name, postal address, phone number, and email address cannot be processed under applicable law. Please ensure all required fields are complete.

3.2 For Urgent Grievances

If your matter is urgent — for example, if content poses an immediate risk of harm, defamation, or legal violation — please mark your email subject line as:

"URGENT — Grievance: [Brief Description]"

Also include in the body of your email: the best time and method to contact you, the nature of the urgency, and any deadlines you are aware of. Urgent grievances are prioritized by our Grievance Officer.

3.3 For Copyright / IP Takedown Notices

In addition to the standard required information above, a copyright or IP takedown notice must also include:

• Identification of the copyrighted work or IP right you claim has been infringed.
• The specific URL(s) on ITPRIMETV.COM where the allegedly infringing content appears.
• A statement that you have a good-faith belief that the use of the content is not authorized by the rights holder, their agent, or applicable law.
• A declaration that the information in your notice is accurate, and — under penalty of applicable law — that you are the rights holder or are authorized to act on their behalf.
• Your physical or electronic signature.

3.4 For Data Protection / Privacy Requests

In addition to the standard required information, data protection requests must include:

• The specific nature of your request (access, correction, deletion, restriction, objection, portability, or withdrawal of consent).
• Sufficient detail to enable us to identify your data within our systems (e.g., email address used at registration, username, subscription ID).
• A copy of a valid government-issued photo ID for identity verification (required for data subject requests under the DPDP Act, 2023 and applicable law).

4. Contact Directory — Where to Send Your Submission

Please direct your submission to the most relevant desk. Using the correct channel ensures the fastest possible response:

Type of Submission	Desk / Team	Email Address
General Feedback & Suggestions	Feedback Desk	feedback@itprimetv.com
Content Complaints & Corrections	Editorial / Grievance	grievance@itprimetv.com
Factual Errors & Retractions	Editorial Team	editorial@itprimetv.com
Copyright & IP Complaints	Copyright Desk	copyright@itprimetv.com
Advertising Complaints	Advertising Team	advertising@itprimetv.com
Privacy & Data Protection	Data Protection Officer	privacy@itprimetv.com
Technical & Streaming Issues	Technical Support	support@itprimetv.com
Subscription & Billing Issues	Billing Team	billing@itprimetv.com
Job Listing Complaints (IT Prime Jobs)	Jobs Support	jobs@itprimetv.com
Press Release Queries	Press Desk	press@itprimetv.com
Legal & Regulatory Notices	Legal & Compliance	legal@itprimetv.com

Postal Address for All Written Correspondence:

Grievance Officer / Feedback Desk
ITPRIMETV.COM

Level VII, Pranav Business Park, Beside Harsha Toyota,
Kondapur, Hyderabad, Telangana — Pin 500084, India.

5. Our Process & Response Timelines

5.1 Grievance Handling Process

Every submission received by ITPRIMETV.COM follows a structured handling process:

Stage	Action	Description	Timeline
Step 1	SUBMIT	Email your feedback or grievance to the appropriate desk with all required details.	Immediate
Step 2	ACKNOWLEDGE	We confirm receipt within 24 hours and assign a reference number.	24 hours
Step 3	REVIEW	Our team reviews your submission, investigates, and gathers relevant information.	5–7 days
Step 4	RESOLVE	We communicate our decision and any actions taken within the stipulated timeframe.	15 days
Step 5	CLOSE	Case is closed. You may escalate if the resolution is unsatisfactory.	Ongoing

5.2 Response Timelines by Category

We are committed to the following resolution timelines. Statutory timelines under the IT Rules, 2021 are mandatory and will be observed regardless of other factors:

Category of Submission	Acknowledgement	Target Resolution
General Feedback & Suggestions	24 hours	7 business days
Editorial Complaints (content errors)	24 hours	15 days
Copyright / IP Takedown Notice	24 hours	15 days
Privacy / Data Subject Requests	24 hours	30 days
Advertising Complaints	24 hours	10 business days
Technical / Streaming Issues	4 hours	3 business days
Billing & Subscription Disputes	24 hours	10 business days
Job Listing Complaints	24 hours	7 business days
Urgent / Statutory Grievances (IT Rules)	24 hours	15 days (mandatory)

NOTE: ‘Business days’ refers to Monday through Friday, excluding Indian national public holidays. Complex grievances may require additional time; in such cases, we will notify you with an interim update and an expected resolution date.

6. Our Editorial Standards & Complaint Criteria

We are committed to the following resolution timelines. Statutory timelines under the IT Rules, 2021 are mandatory and will be observed regardless of other factors:

• Contains a verifiable factual error that materially misrepresents a person, organization, event, or situation.
• Presents opinion, analysis, or prediction as established fact without appropriate labeling.
• Is defamatory, i.e., makes a false statement of fact that damages the reputation of an identifiable person or organization.
• Is misleading — for example, through selective use of facts, misleading headlines, or out-of-context quotations.
• Breaches the privacy of an individual by publishing private information without consent or lawful justification.
• Violates Indian laws or applicable press council or broadcasting standards.
• Was produced under an undisclosed conflict of interest.

We will not uphold editorial complaints that:

• Seek to suppress accurate and lawfully published factual information.
• Object solely to editorial judgment, commentary, or opinion within accepted journalistic practice.
• Are frivolous, vexatious, or submitted in bad faith.
• Are submitted on behalf of a public figure or organization seeking to suppress legitimate public-interest journalism.

7. What Happens After We Review Your Submission

7.1 Possible Outcomes for Editorial Complaints

Following review of an editorial complaint, we may take one or more of the following actions:

• Correction: Amending the content to correct a factual error, clearly labeled with a ‘Correction’ or ‘Updated’ notice and the date of change.
• Clarification: Adding context, background, or a clarifying note to the content without changing the original text.
• Retraction: Removing content entirely where it is found to be fundamentally inaccurate or unlawfully published, with a retraction notice published in its place.
• Editorial Response: Publishing a response to a grievance where the content is upheld but the complainant’s perspective warrants acknowledgement.
• No Action: Where the complaint is not upheld — we will explain our reasoning clearly and in writing.

7.2 Possible Outcomes for Technical & Billing Issues

For technical complaints, we will investigate the reported issue, take corrective action where possible, and advise you of any fix, workaround, or timeline for resolution. For billing disputes, we will review your account history and contact you with our findings and any applicable remedy (credit, refund, or correction).

7.3 Possible Outcomes for Privacy Requests

For data subject requests, we will fulfill your request within the legally mandated timeframe (typically 30 days), subject to identity verification and any applicable legal exceptions. We will notify you of the action taken or explain any reason we are unable to fulfill the request.

7.4 Possible Outcomes for IP / Copyright Notices

Valid takedown notices will be acted upon promptly. The allegedly infringing content will be reviewed and, where the notice is valid, removed or disabled. We will notify the content uploader of the takedown. Counter-notices may be submitted by the affected party in accordance with applicable law.

8. Escalation & Further Recourse

8.1 Internal Escalation

If you are not satisfied with the resolution provided by the initial handling team, you may request escalation to our Grievance Officer by:

• Replying to our resolution email with the subject line: ‘ESCALATION REQUEST — [Your Reference Number]’
• Clearly stating the reasons why you believe the resolution is inadequate.
• Providing any additional information or evidence that was not previously considered.

Our Grievance Officer will review escalated complaints within 7 business days and provide a final internal decision.

8.2 External / Regulatory Recourse

If you remain unsatisfied following our internal escalation process, you may seek recourse through the following external bodies, depending on the nature of your complaint:

• Ministry of Electronics & Information Technology (MeitY): For complaints regarding digital content, online intermediaries, or violations of the IT Act, 2000 and IT Rules, 2021. Website: meity.gov.in
• Press Council of India (PCI): For complaints about journalistic ethics or press standards. Website: presscouncil.nic.in
• Advertising Standards Council of India (ASCI): For complaints about misleading or offensive advertising. Website: ascionline.in
• National Consumer Disputes Redressal Commission (NCDRC): For consumer protection complaints under the Consumer Protection Act, 2019. Website: ncdrc.nic.in
• Data Protection Board of India: For complaints under the Digital Personal Data Protection Act, 2023 (once fully operational).
• Cyber Crime Portal: For complaints involving cybercrime, online fraud, or harassment. Website: cybercrime.gov.in

9. Grievance Officer — Statutory Designation

If you remain unsatisfied following our internal escalation process, you may seek recourse through the following external bodies, depending on the nature of your complaint:

Grievance Officer

ITPRIMETV.COM — Legal & Compliance

Level VII, Pranav Business Park, Beside Harsha Toyota,

Kondapur, Hyderabad, Telangana — Pin 500084, India.

Email: grievance@itprimetv.com

Available: Monday to Friday, 9:00 AM to 6:00 PM IST (excluding public holidays)

The Grievance Officer will acknowledge all complaints within 24 hours and endeavor to resolve them within 15 days, as mandated by applicable law. In exceptional cases requiring more time, an interim response will be provided with a revised timeline.

10. Positive Feedback, Story Tips & Contributions

10.1 Positive Feedback & Appreciation

We love to hear when we get it right. If a piece of content, an interview, a live broadcast, or a member of our team has made a positive impression, please share it with us. Positive feedback is shared with our production and editorial teams and helps motivate and guide our content strategy.

10.2 Story Tips & Viewer Suggestions

ITPRIMETV.COM is powered by the technology community. If you have a story tip, insider knowledge, a company announcement, a technology development, or a topic you believe deserves coverage — we want to hear from you. Please note:

Story tips are treated with confidentiality. If you wish to remain anonymous, please state this clearly and we will not publish your identity.
We cannot guarantee that every story tip will result in coverage, but every submission is reviewed by our editorial team.
Tips should be factual, verifiable, and accompanied by any available supporting evidence or documentation.

10.3 Press Releases & Official Announcements

Technology companies, startups, research institutions, and government bodies wishing to submit press releases or official announcements for consideration on ITPRIMETV.COM should email press@itprimetv.com. Include the full release, contact details for follow-up, an embargo date if applicable, and any accompanying images or media assets.

10.4 Viewer Surveys & Platform Research

From time to time, ITPRIMETV.COM may invite viewers and subscribers to participate in surveys, focus groups, or usability studies to help us improve our platform. Participation is entirely voluntary. Any data collected through such research will be handled in accordance with our Privacy Policy.

11. Misuse of the Feedback & Grievance Process

• Submissions that are frivolous, vexatious, repetitive, or made in bad faith.
• Submissions that are abusive, threatening, or harassing toward our staff or contributors.
• Submissions made with the primary intent of suppressing legitimate public-interest journalism or editorial commentary.
• Submissions containing false or fabricated claims about ITPRIME TV, its staff, or its content.
• Attempts to use the grievance process for commercial advantage, competitive harm, or to influence editorial decisions.

We reserve the right to report submissions that appear to involve threats, defamation, or unlawful conduct to the appropriate authorities.

12. Confidentiality & Data Protection

All personal information submitted through our feedback and grievance channels will be:

• Used solely for the purpose of processing and responding to your submission.
• Stored securely and retained only for as long as necessary to resolve your complaint and meet our legal obligations.
• Not shared with third parties except where legally required (e.g., in response to a court order) or where necessary to investigate and resolve your complaint (e.g., sharing details with the editorial team responsible for the content in question).
• Handled in full compliance with our Privacy Policy and the Digital Personal Data Protection Act, 2023.
will be:

If you submitted a complaint as a whistleblower or source and wish to remain confidential, please clearly state this in your submission. We take source protection seriously and will not disclose your identity without your explicit consent, except where required by law.

13. Updates to This Policy

14. Quick Summary — At a Glance

What to include in every submission:

Full legal name
Complete postal address (with PIN code)
Phone number
Email address
Type of submission (feedback / complaint / data request / copyright / billing / technical)
Detailed description of the issue or feedback
URL / link to the relevant content (if applicable)
Any supporting evidence or attachments

Primary contacts:

• Feedback & General: feedback@itprimetv.com
• Grievances & Editorial: grievance@itprimetv.com
• Privacy & Data: privacy@itprimetv.com
• Copyright / IP: copyright@itprimetv.com
• Technical Support: support@itprimetv.com
• Billing: billing@itprimetv.com
• Press Releases / Tips: press@itprimetv.com